Privacy Protection

Privacy Policy

Effective Date: January 2025•POPIA Compliant

1
Introduction & Commitment

WAZE Optimizations (Pty) Ltd ('we', 'us', 'our') is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our website, software, or services. By using our services, you consent to the practices described in this policy.

Our Promise: We never sell, rent, or trade your personal information to third parties for marketing purposes.

2
Information We Collect

Personal Information

  • • Email address (for support)
  • • Discord username
  • • Payment information (processed by third parties)
  • • IP address and location data

Technical Information

  • • Device specifications
  • • Operating system details
  • • Software performance metrics
  • • Usage analytics

3
How We Use Your Information

We use your personal information for the following lawful purposes:

Service Delivery

  • • Software activation
  • • Technical support
  • • Product updates

Improvement

  • • Performance analytics
  • • Bug fixes
  • • Feature development

Legal Compliance

  • • POPIA compliance
  • • Fraud prevention
  • • Legal obligations

4
Information Sharing & Disclosure

We DO NOT share your information except:

  • • Payment Processors: Secure payment handling (they have their own privacy policies)
  • • Legal Requirements: When required by South African law or court orders
  • • Service Providers: Trusted partners who help us deliver services (under strict confidentiality)
  • • Business Transfer: In the event of a merger or acquisition (with notice to you)

We never sell your personal data for marketing purposes or share it with unauthorized third parties.

5
Data Security

Industry-Standard Protection
  • • SSL/TLS encryption for data transmission
  • • Secure servers with access controls
  • • Regular security audits and updates
  • • Limited access on need-to-know basis

6
Your Rights (POPIA)

Under POPIA, you have the right to:

  • • Access your personal information
  • • Correct inaccurate data
  • • Delete your data (where applicable)
  • • Object to processing
  • • Data portability

7
Data Retention

We retain your information only as long as necessary:

  • • Account Data: While account is active
  • • Support Records: 2 years after resolution
  • • Analytics: 12 months (anonymized)
  • • Legal Requirements: As required by law

8
Cookies & Tracking

We use minimal tracking technologies:

  • • Essential: Website functionality
  • • Analytics: Anonymous usage stats
  • • No Marketing: We don't track for ads
  • • Control: You can disable in browser

9
International Transfers & Third Countries

As a South African company, we primarily process data within South Africa. However, some services (like cloud hosting) may involve transfers to other countries.

When we transfer data internationally, we ensure adequate protection through contractual safeguards and only work with providers that meet international privacy standards.

10
Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Post the updated policy on our website
  • Update the 'Effective Date' at the top
  • Notify users of significant changes via Discord or email
  • Give you time to review changes before they take effect

11
Contact Us & Data Protection Officer

For any privacy-related questions, concerns, or to exercise your rights under POPIA, please contact us:

General Privacy Inquiries

DiscordDiscord Supportwazeoptimizations.com

Legal Entity

Company: WAZE Optimizations (Pty) Ltd

Jurisdiction: South Africa

POPIA Compliance: Committed

Response Time: 30 days max

Questions about your Privacy?

We're committed to transparency and protecting your personal information. Reach out anytime!

DiscordPrivacy SupportRead Terms of Service